Why is my Motorola SURFboard not working?

If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. When the modem lights come back on restart your computer or if your modem is connected to a router unplug your router for 30 seconds and plug it back in again.

When was SB6141 released?


Release Date 2012
End of life For Xfinity, Only ISP provided units are end of life. Commercial units are still Ok
ASIN B00AJHDZSI 2017-05-05 $49.99 2017-04-26 $49.00 2017-04-19 $59.90 2017-04-19 $58.77 2017-04-14 $59.97
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How long is Arris SURFboard warranty?

The ARRIS two-year SURFboard warranty applies to products purchased directly from an authorized ARRIS retailer. SURFboard products provided by your service provider can be serviced directly through your provider. We also offer out-of-warranty support to extend the protection on your SURFboard.

How do I update the firmware on my Motorola SURFboard SB6141?

Download the firmware to a computer with access to the modem. Put the modem in firmware upgrade mode and upload the firmware from the computer. Details should be available on the manufacturer’s site. WAIT!!!

How do I fix my Motorola SURFboard SB6141?

SB6141: Troubleshooting Internet Connection

  1. Check the physical connection.
  2. Verify the LEDs.
  3. Power Reset.
  4. Factory Reset.
  5. Verify the cable signal.
  6. If the solutions provided in this document do not resolve the issue, please contact the cable operator.

What is the Motorola surfboard sb6141?

Building upon the success of the SB6121, Motorola’s SURFboard SB6141 enhances your personal media experience, at lightning-fast broadband speed.

What is the sb6141 surfboard DOCSIS cable modem?

The Motorola SB6141 SURFboard DOCSIS 3.0 Cable Modem provides operators with an economic option for providing Ultra-Broadband services, with eight times the current maximum user data throughput approximating over 300 Mbps in DOCSIS and 400 Mbps in EuroDOCSIS mode*, without the need for hybrid fiber coax (HFC) plant upgrade.

Does the Arris SURFboard sb6141 have a WiFi router or VoIP adapter?

Does not include WiFi router or VOIP Telephone adapter. The Arris SURFboard SB6141 Comcast cable modem makes it easier for users to access the internet they want. This is because the modem is compatible with the major cable internet providers such as Comcast Xfinity, Cox, Time Warner Cable, etc.

How do I find the cable modem ID on my sb6141?

The cable modem label is located on the bottom of your SB6141. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance. You may need to provide the following information listed on the cable modem label: